Child & Family Development Child & Family Development

Office Policy

We have developed general office policies to communicate expectations for the overall experience at Child & Family Development. These policies ensure we deliver the highest level of customer service, privacy, safety and security to families.

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Financial Policy

Payment is expected at the time of service. We accept cash, Visa, MasterCard, American Express, as well as your personal check. Please communicate with our business staff prior to receiving services if you would like to access your insurance benefits. Not all services are filed to or payable by insurance carriers.


We may accept assignment of insurance benefits after your first visit. However, we do require copayments, deductibles, and non-covered charges to be paid at the time of services. Please be aware that some, and perhaps all, of the services provided may not be covered under your particular benefit plan. Any verbal verification of benefits or coverage is never a guarantee of payment. If your insurance company has not paid services in full within 30 days, the balance will automatically be billed to your account. Balances in excess of 30 days must be paid before additional services can be rendered.

Managed Care Insurance Plans

If we are a participating provider, all copays, deductible and non-covered services are due at the time of service. Managed care plans are complex and most always require pre-authorization for services. If you participate in a Managed Care Insurance Plan, it is imperative that you and our business office communicate prior to scheduling appointments. In the event that your insurance coverage changes, Child & Family Development (C&FD) must be notified prior to the effective date of the new policy. If C&FD is not notified before the effective date, refer to Insurance paragraph.


C&FD will accept North Carolina Medicaid for PT, OT and ST services with a current Medicaid card and authorization from DMA/DHHS/or other government agency. Private insurance must be billed prior to accessing Medicaid funds. You must comply with the terms of your private insurance plan in order for the service to be eligible for secondary Medicaid coverage. Unauthorized services or services not billable to Medicaid must be paid in full at the time of service. Medicaid will not be filed retroactively. In the event private insurance coverage changes, C&FD must be notified prior to the effective date of the new policy. If C&FD is not notified before the effective date, refer to Insurance paragraph.

Minor Clients

Parents/guardians are responsible for payment. In the case of divorced parents, foster care parents, etc., the adult who arranges for services for the minor is responsible for payment. C&FD is not responsible for billing or collecting from any other party. For unaccompanied minors, treatment will be denied unless charges have been pre-authorized to a Visa, MasterCard, American Express, or payment by cash or check at the time of service has been verified.

Cancellation Policy

Any appointment canceled with less than 24-hours notice and not rescheduled will result in a cancellation fee. Repeated cancellations may result in either forfeiture of permanent appointment or termination of service. Failure to contact the office prior to appointment time will result in a no-show fee.





Children with illnesses including fever, vomiting, diarrhea, undiagnosed skin rash, conjunctivitis or any other identifiable contagious condition, should not attend therapy until symptom-free for 24-hours, treated with medication for 24-hours or with a note from a medical provider.

Privacy & Security

Parents and caregivers must remain onsite during appointments. Parents and caregivers must escort children in and out of the building and must be accompanied by a Child and Family employee when entering treatment areas. Discussions regarding services must be kept private. The lobby or any common area is not a private area. Talk to the therapist about ways to share information in a way that upholds the privacy and security laws.

Medical Records

Copies of all written communication are automatically shared with parents. With written permission, copies of such reports can go to other professionals, including the pediatrician, other physicians, a school, etc. All information is treated confidentially.

After-Hours Calls

In case of inclement weather or family emergency, please call our voice mail service, which is reached through our regular phone lines: 704-332-4834 (Midtown office) or 704-541-9080 (Pineville office). For emergencies call 911 or visit a local emergency room.

Frequently asked questions

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