We accept Visa/ MasterCard/ American Express as well as Apple Pay and Google Pay. We do not accept cash or checks. You will be prompted to check-in prior to your appointment time and can submit payment at that time. You will also have the ability to store your payment information on file.

We may accept assignment of insurance benefits after your first visit. However, we do require copayments, deductibles, and non-covered charges to be paid at the time of services. Please be aware that some, and perhaps all, of the services provided may not be covered under your particular benefit plan. Any verbal verification of benefits or coverage is never a guarantee of payment. If your insurance company has not paid services in full within 30 days, the balance will automatically be billed to your account. Balances in excess of 30 days must be paid before additional services can be rendered. An insurance card must be uploaded prior to your visit in order for the service to be billed to your plan.Insurance will not be filed retroactively. In the event that your insurance coverage changes, Child & Family Development (C&FD) must be notified prior to the effective date of the new policy. Claims denied as member responsibility will become your responsibility and must be paid in full prior to future services being rendered. We do not make changes to billing after claims have been filed. You are responsible for submitting appeals for denied claims.

C&FD will accept select NC Private Health Plans (PHP) and Tailored Health Plans (THP) for PT, OT and ST services with a current insurance card and authorization. Commercial insurance must be billed prior to accessing Medicaid benefits. You must comply with the terms of your private insurance plan for the service to be eligible for secondary Medicaid coverage. This includes being in-network. Medicaid is the payer of last resort. Unauthorized services or services not billable to Medicaid must be paid prior to receiving service. Medicaid will not be filed retroactively. In the event private insurance or Medicaid coverage changes, C&FD must be notified prior to the effective date of the new policy. If C&FD is not notified before the effective date, refer to either the in-network or out-of-network Insurance paragraphs.

Parents/guardians are responsible for payment. In the case of divorced parents, foster care parents, etc., the adult who arranges for services for the minor is responsible for payment. C&FD is not responsible for billing or collecting from any other party. For unaccompanied minors, treatment will be denied unless a credit card is placed on file.

Any appointment cancelled with less than 24-hours notice and not rescheduled will result in a cancellation fee. Repeated cancellations will result in either forfeiture of permanent appointment or termination of service. Failure to contact the office prior to appointment time will result in a no show fee.

Children with illnesses including fever, vomiting, diarrhea, undiagnosed skin rash, conjunctivitis or any other identifiable contagious condition, should not attend therapy until symptom-free for 24-hours, treated with medication for 24-hours or with a note from a medical provider.

Parents and caregivers must remain onsite during appointments. Parents and caregivers must escort children in and out of the building and must be accompanied by a Child and Family employee when entering treatment areas. Discussions regarding services must be kept private. The lobby or any common area is not a private area. Talk to the therapist about ways to share information in a way that upholds the privacy and security laws.

Copies of all written communication are automatically shared with parents. With written permission, copies of such reports can go to other professionals, including the pediatrician, other physicians, a school, etc. All information is treated confidentially.

In case of inclement weather or family emergency, please call our voice mail service, which is reached through our regular phone lines: 704-332-4834 (Midtown office) or 704-541-9080 (Pineville office). For emergencies call 911 or visit a local emergency room.